1. Information We Collect
We collect information you provide directly when using our services, including:
- Name, email address, phone number, and billing address
- Service address and property details relevant to cleaning
- Payment information (processed securely through third-party providers)
- Account credentials (email and password) for registered users
2. How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve our cleaning services
- Process bookings, send confirmations, and communicate about appointments
- Send service-related updates and promotional materials (with consent)
- Respond to customer service requests and support inquiries
- Protect against fraud and ensure the security of our platform
3. Data Sharing & Disclosure
We do not sell your personal information. We may share data with:
- Service providers who perform cleaning services on our behalf
- Payment processors for transaction processing
- Legal authorities when required by applicable law
4. Data Security
We implement industry-standard security measures including SSL encryption, secure password hashing (bcrypt), and regular security audits to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
5. Your Rights
You have the right to:
- Access, update, or delete your personal information
- Opt out of marketing communications at any time
- Request a copy of the data we hold about you
- Withdraw consent where processing is based on consent
6. Cookies
We use essential cookies for authentication and site functionality. Analytics cookies may be used to improve our website experience. You can control cookie preferences through your browser settings.
7. Contact Us
For questions about this privacy policy or to exercise your data rights, please contact us at privacy@primetouchcleaning.com or through our contact page.